We have a 14-day return policy; This means you have 14 days from receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition as on which you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Please note that minor damage to the packaging is not considered defective and will not be returned.

You can contact us at info@petshopsmarket.com to initiate a return.If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items returned to us without a refund will not be accepted.

If the returned products do not comply with the return conditions, you will be contacted according to your request and the shipping fee will be paid by you and returned to your address.

The shipping cost of the returned product belongs to the customer. No liability is accepted for cargo lost or damaged during the return process.

For any return questions, you can always contact us at info@petshopsmarket.com.

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so we can assess and correct the problem.

Exceptions / refund
Non-returnable items Certain types of items, such as perishable items (such as food, flowers, or herbs), special items (such as special orders or personalized items), and personal care products (such as beauty products), are with a deposit. We also do not accept returns for hazardous materials, flammable liquids or gases. If you have questions or concerns regarding your product, please contact.

Sorry, we cannot accept returns for discounted products or gift cards.

Exchange is not accepted.

Refunds

Once we receive and inspect you, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund based on your original payment method. Please note that it may take some time for your bank or credit card company to process and send the refund as well.

HOW MANY DAYS WILL BE DELIVERED?

It is delivered to your address with Contracted Cargo Companies from the 3rd day.It may take 3 to 14 days for the product to arrive at your hand.There may be elongations due to shipping and for different reasons.The time to ship the product is within 3 business days.This period can be extended up to 5 days due to out of stock and for different reasons.

WHAT ARE THE DELIVERY COSTS AND OPTIONS?

We offer a number of delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full. However please note that during peak demand times (such as Easter, Christmas, Valentine’s Day and Black Friday weekend) deliveries may take longer than expected.

Shipping charges for the United States are free. The fee varies according to other regions.

WHERE DO YOU DELIVER TO?

We deliver all over the world.